National Westminster Bank Plc

Financial Ombudsman decision DRN-4199011 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Ms B complains that National Westminster Bank Plc made errors with her international payment which resulted in a foreign exchange loss.Payment delayed or failed

They said Ms B received an unhelpful service at the branch and she had to provide details again which wasn’t her faultService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4199011.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.