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Nationwide Building Society
Financial Ombudsman decision DRN-4198630 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Mr H, as sole Lasting Power of Attorney (LPA) for Mr C, complains that Nationwide Building Society refused to re-instate an overdraft on Mr C’s account that Mr H had removed in error.Bereavement and power of attorney
Nationwide didn’t take ownership of the problem Mr H had experienced. I don’t think the conversations Mr H had with inexperienced staff helped Mr H to resolve the overdraft issue as quickly as it should have.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4198630.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.