Metro Bank PLC

Financial Ombudsman decision DRN-4195278 Upheld

Upheldoutcome, as published by the Ombudsman

£69,151redress stated in the decision

Fri Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs O complains that Metro Bank PLC hasn’t refunded her after she fell victim to an investment scam.APP scam refund refused

It also acknowledged it had provided a poor level of service throughout the investigation and offered an apology.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4195278.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.