Lloyds Bank PLC

Financial Ombudsman decision DRN-4195237 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr H complains Lloyds Bank PLC incorrectly told him his credit score wouldn’t be affected if he agreed to a repayment plan.Credit file reporting

I don’t consider he was as clear as he could be as he spoke quite quickly during the call, and at one point said there would be “no impact whatsoever” when explaining what would happen to Mr H’s credit score if a default wasn’t applied.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4195237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.