National Westminster Bank Plc

Financial Ombudsman decision DRN-4193731 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss I lost her job in March 2022 and contacted NatWest in July to discuss a payment break as her savings were running out.Treatment in financial difficulty

Miss I complains that National Westminster Bank Plc didn’t advise her sufficiently about the long-term impact on her credit file when it agreed to provided her with a payment break when she was unemployedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4193731.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.