Zopa Bank Limited
Financial Ombudsman decision DRN-4192447 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£13,000redress stated in the decision
Mon Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Mr S complains that Zopa Bank Limited are pursuing him for a £13,000 loan that he says was taken out as part of a scam.APP scam refund refused
I believe Zopa should also remove any record of the loan and negative payment history from Mr S’s credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4192447.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.