Barclays Bank UK PLC

Financial Ombudsman decision DRN-4192267 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

G had a BBL with Barclays and in May 2022 applied for Pay As You Grow (“PAYG”) payment deferral plan to be applied to the BBL.Treatment in financial difficulty

Barclays have also acknowledged that they should have notified Mr P as soon as the PAYG extension was cancelled. And they’ve apologised to Mr P for this and offered to make a payment of £150 to G as compensation for any trouble or inconvenience caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4192267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.