Lloyds Bank PLC

Financial Ombudsman decision DRN-4191589 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Lloyds said it hadn’t made a mistake. It received a report that funds paid into Mr M’s savings account in December 2018 were fraudulent.APP scam refund refused

Mr M complains that Lloyds Bank PLC registered a fraud marker about him at CIFAS.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4191589.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.