HSBC UK Bank Plc
Financial Ombudsman decision DRN-4190749 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
HSBC said it was in the process of returning funds to Mr B’s account and said it was currently experiencing delays.Payment delayed or failed
I say this because Mr B made the initial transfer from his HSBC account on 15 June 2022. On 16 June 2022, HSBC received a SWIFT message from its correspondent bank stating that Mr B’s transaction had been cancelled... It is not clear what action, if any, was takenService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4190749.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.