Halifax Limited

Financial Ombudsman decision DRN-4187846 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

he was mistakenly told that he was entitled to an offer of 0%, for 12 monthsProduct mis-sold

Halifax responded, saying it accepted it had given the wrong information and provided poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4187846.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.