Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-4186534 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sat Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

And that it was unfair to record an application against her credit file when it hadn’t been looked at by BoI before she’d cancelled it.Credit file reporting

Mrs B complains about the poor customer service she received from Bank of Ireland (UK) Plc (BoI) after she applied for a loan.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4186534.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.