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American Express Services Europe Limited
Financial Ombudsman decision DRN-4183248 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
He has also raised complaints about the service AESEL has provided while he was trying to get access to his data.Complaint handling
Mr H complains that American Express Services Europe Limited (AESEL) hasn’t provided the service it should have in response to his data requests.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4183248.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.