HSBC UK Bank Plc
Financial Ombudsman decision DRN-4181134 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Feb 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
HSBC said that it had received payment instructions and that the payments were delayed while it made compliance checks.Payment delayed or failed
HSBC accepted that A had received poor service and paid it £100.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4181134.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.