HSBC UK Bank Plc
Financial Ombudsman decision DRN-4177686 Upheld
Upheldoutcome, as published by the Ombudsman
£12,588redress stated in the decision
Wed Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr K complains that HSBC UK Bank Plc, trading as first direct (“first direct”) won’t refund him the money he’s lost after he fell victim to a scam.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4177686.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.