Barclays Bank UK PLC

Financial Ombudsman decision DRN-4176589 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs B has complained about the actions of Barclays Bank UK PLC after she fell victim to an authorised push payment (APP) scam.APP scam refund refused

Mrs B’s representative has said Mrs B was vulnerable and referred to the FCA’s guidance for firms treating vulnerable consumers fairly.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4176589.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.