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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4171731 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Tesco also agreed that it had carried out a credit search on 27 March 2023 without Mrs S’s consent, which it shouldn’t have done.Credit file reporting

Tesco responded to Mrs S’s complaint and upheld it in part.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4171731.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.