Barclays Bank UK PLC

Financial Ombudsman decision DRN-4169607 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

a transaction for £12.90 showed as pending on his account from 3 September 2022 to 21 September 2022, then vanishedPayment delayed or failed

Mr H complains about the level of customer service he received from Barclays Bank UK PLCService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4169607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.