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Startline Motor Finance Limited
Financial Ombudsman decision DRN-4166997 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M was unhappy with this. And he said that anyone listening to this call could’ve taken down these details and used them for fraudulent purposes. And he complained to Startline that there had been a potential security breach.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4166997.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.