HSBC Bank plc

Financial Ombudsman decision DRN-4166329 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr G says First Direct refused to make the paymentPayment delayed or failed

Mr G says First Direct refused to make the payment, saying its systems didn’t recognise the account and if he sent the money he could lose it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4166329.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.