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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4161827 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Tesco accept it failed to call Mr N back following further contact from him after arrangements were made to call him back in March 2023.Complaint handling

Mr N says he requested support from Tesco’s vulnerable customer care teamSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4161827.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.