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London Community Credit Union Limited
Financial Ombudsman decision DRN-4161387 Upheld
Upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
Tue May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Ms B complains that she took out a loan with LCCU under duress and didn’t receive all of the loan funds.Product mis-sold
LCCU were asked for their business file and evidence in response to the complaint raised by Ms B. But we didn’t receive a business file until a provisional decision was issued.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4161387.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.