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American Express Services Europe Limited
Financial Ombudsman decision DRN-4161228 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss U complains that American Express Services Europe Limited (AESEL) passed her debt to a third-party without her authority, amongst other things.Treatment in financial difficulty
Miss U was unhappy with the mistakes she felt AESEL had made in managing her account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4161228.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.