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Revolut Limited
Financial Ombudsman decision DRN-4160486 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr L complains that Revolut Ltd will not refund Apple Pay transactions that he says he didn’t make or otherwise agree to.APP scam refund refused
He told Revolut about his learning difficulties and how he finds it easier to talk on the phone than write in the chat function.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4160486.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.