Paragon Bank Plc
Financial Ombudsman decision DRN-4160168 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Miss T also says she considered herself to be vulnerable as she wasn’t working at the timeSupport for vulnerable customers
Paragon could have handled things betterService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4160168.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.