Firms › Barclays Bank UK PLC ›
Barclays Bank UK PLC
Financial Ombudsman decision DRN-4158459 Upheld
Upheldoutcome, as published by the Ombudsman
£140redress stated in the decision
Sat May 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays has provided evidence to show that the initial replacement card was sent to Mr B on 19 April 2022... I can’t see that that was due to any specific error by Barclays.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4158459.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.