HSBC UK Bank Plc
Financial Ombudsman decision DRN-4157008 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Wed Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains that HSBC UK Bank Plc recorded missed payments on his credit file incorrectly.Credit file reporting
Mr W also complained that HSBC hadn’t provided the reasonable adjustments it should have to assist him when he was trying to deal with this issue.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4157008.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.