Zopa Bank Limited
Financial Ombudsman decision DRN-4153895 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr M had tried to withdraw funds at an ATM on 29 January 2023, as the funds never appearedPayment delayed or failed
He is especially unhappy with the time it took to get a response.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4153895.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.