Metro Bank PLC

Financial Ombudsman decision DRN-4153101 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

he should not be held liable for it. Whilst I acknowledge this point, it is not necessary for me to make a finding on it for two reasons.Product mis-sold

Mr M says he would like RateSetter to consider the fact that he is a vulnerable person.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4153101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.