Barclays Bank UK PLC

Financial Ombudsman decision DRN-4146442 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

I do think Barclays could’ve handled Mr C’s initial TPA request betterComplaint handling

failed to act on a signed third-party authorisation (TPA) letter sent in August 2019, which allowed the representative to act on behalf of Mr C, pending a Lasting Power of Attorney (LPOA) being granted.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4146442.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.