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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN-4146268 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Bereavement and power of attorney

In the Ombudsman’s words

Mr V complains that Kensington Mortgage Company Limited failed to offer them a new fixed interest rate on their mortgage.Interest and rates

The mortgage was in joint names with his late wife – sadly, she has recently passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4146268.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.