National Westminster Bank Plc

Financial Ombudsman decision DRN-4140995 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms G has complained National Westminster Bank plc won’t refund her for numerous disputed transactions from 2008 to 2022.APP scam refund refused

I’ve also considered what Ms G has told us about how she was treated within branch.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4140995.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.