Metro Bank PLC

Financial Ombudsman decision DRN-4140759 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms F complains that Metro Bank PLC (“Metro”) won’t refund money she lost, which she believes was as a result of a scam.APP scam refund refused

Ms F also raised that our Investigator hadn’t addressed her concerns about Metro’s handling of the complaint she raised.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4140759.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.