Barclays Bank UK PLC

Financial Ombudsman decision DRN-4140680 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

The complaint... complains that Barclays Bank UK PLC has unfairly pursued the company for a missed loan repaymentTreatment in financial difficulty

and that the bank gave it poor service when dealing with a Recovery Loan Scheme (RLS) application.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4140680.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.