Metro Bank PLC

Financial Ombudsman decision DRN-4139339 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

Mr C complains Metro Bank PLC’s approach to strong customer authentication means he can’t make online purchases unless he has a mobile phone, landline or a similar device.Identity checks and access

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4139339.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.