Barclays Bank UK PLC

Financial Ombudsman decision DRN-4137636 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Barclays accepted our investigator’s conclusions, but Mr D did not. Briefly, he said that Barclays’ offer of £100 was derisory given the delays he and S experienced – and wrongly suggests that his valuable time as a business owner is worth well below minimum wage.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4137636.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.