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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4135572 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs M brought her complaint to our service as she did not feel the compensation awarded was sufficient for the impact this had on herComplaint handling

Tesco made an error which they’ve acknowledgedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4135572.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.