ClearBank Limited
Financial Ombudsman decision DRN-4135466 Upheld
Upheldoutcome, as published by the Ombudsman
£29,115redress stated in the decision
Tue Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
won’t refund money lost from its account as a result of a scamAPP scam refund refused
There’s no dispute that the customer service T received wasn’t appropriateComplaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4135466.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.