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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-4133807 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Creation sent a final response letter in November 2021 to say it was dismissing the complaint without consideration because it had been brought out of time.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4133807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.