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National Savings and Investments
Financial Ombudsman decision DRN-4132257 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M1, acting on behalf of the estate of Mr M, complains that National Savings and Investments (NS&I) didn’t contact Mr M about a savings certificate that had matured and so didn’t provide him with the opportunities for reinvestment.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4132257.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.