Shawbrook Bank Limited

Financial Ombudsman decision DRN-4130828 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

alleged that the system had been misrepresented to Mr J in that he was told the benefits of the system (income and savings) would cover the monthly loan repayments, making it self-funding.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4130828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.