ClearBank Limited
Financial Ombudsman decision DRN-4128714 Upheld
Upheldoutcome, as published by the Ombudsman
£53,861redress stated in the decision
Wed Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
A company, which I’ll refer to as T, complains that ClearBank Limited trading as Tide (‘Tide’) won’t refund the money it lost in a scam.APP scam refund refused
Tide’s failures made the recovery of T’s funds more difficult and added to the inconvenience T suffered.Service failure
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4128714.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.