Firms › Lloyds Bank PLC ›

Lloyds Bank PLC

Financial Ombudsman decision DRN-4126346 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

Lloyds have accepted that they didn’t provide the information in a timely manner, and ignored several requests for information, which will have had an impact on the running of the estate.Identity checks and access

Mr H complains on behalf of the estate of the late Ms H that Lloyds Bank PLC won’t allow access to the estates account after a dispute was raised.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4126346.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.