Financial Limited
Financial Ombudsman decision DRN-4120771 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Halifax experienced unexpected and temporary technical issues which (amongst other services) affected internet banking.Payment delayed or failed
Halifax agreed that Mr C hadn’t been able to make payment when he initially wanted due to system issues and paid him £50 for the upset and inconvenience this caused him.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4120771.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.