MONZO BANK LIMITED
Financial Ombudsman decision DRN-4117801 Upheld
Upheldoutcome, as published by the Ombudsman
£55redress stated in the decision
Tue Nov 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr L complains that Monzo Bank Ltd defaulted his account.Credit file reporting
I’m satisfied that, had it done so, it would have been sufficient to prevent the default being applied.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4117801.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.