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American Express Services Europe Limited

Financial Ombudsman decision DRN-4116320 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

AESEL accepts it ought to have stopped doing so as soon as it became apparent the phone numbers belonged to Mr J’s father and not him. However, various oversights meant contact continued when it shouldn’t have.Complaint handling

Mr J considers AESEL breached data protection legislation.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4116320.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.