Nationwide Building Society

Financial Ombudsman decision DRN-4114216 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Miss B complained that she had spent a long time waiting on calls and had to wait too long for a response to her complaint.Complaint handling

Miss B complains that Nationwide Building Society hasn’t provided her with the service it should have.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4114216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.