National Westminster Bank Plc

Financial Ombudsman decision DRN-4113000 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss R complains that National Westminster Bank Plc (NatWest) has made a series of mistakes, which have prevented her from dealing with a debt she has with it.Treatment in financial difficulty

Miss R raised new complaints. She didn’t think she had been given relevant information to allow her to set up a repayment plan which was stopping her from dealing with the debt.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4113000.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.