Santander UK Plc
Financial Ombudsman decision DRN-4110590 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,200redress stated in the decision
Tue Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr A complains that Santander UK Plc (“Santander”) have failed to refund over £5,000 he says he lost to an investment scam.APP scam refund refused
I understand that Mr A is also unhappy with the way Santander handled his claim, as it closed his investigation and didn’t respond when he provided further information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4110590.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.