National Westminster Bank Plc

Financial Ombudsman decision DRN-4108987 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

a delay answering her issuePayment delayed or failed

Miss R spoke with NatWest about the situation and experienced some difficulties in trying to clear up what had happened. She eventually made a complaint to NatWest about the missing funds and her treatment.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4108987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.