Lloyds Bank PLC

Financial Ombudsman decision DRN-4108283 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss L has complained that Lloyds Bank PLC (“Lloyds”) should never have approved such a high overdraft and it failed to do the proper checks when assessing her affordability prior to granting the overdraft.Irresponsible lending

given Miss L vulnerabilities, she has been provided with a debt and mental health evidence form to complete so Lloyds can review whether it is willing to consider writing off her debt with it.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4108283.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.